ClariventCancellation & Refund Policy
You can reschedule or cancel a booked visit without charge if you give enough notice. This policy explains what counts as enough notice and what happens to any deposit paid.
- Free cancellation
- Up to 24 hours ahead of the start
- Rescheduling
- No charge, at any point before start
- Refund time
- Within 5 business days
- Refund method
- Same way you paid
1. Cancellation window
Call or email to cancel up to 24 hours before the agreed start and you pay nothing. Cancelling later may incur the cost of materials already purchased for your job, as listed in the quote.
2. Rescheduling
Rescheduling costs nothing. We'll offer you the next available slot within one business day.
3. When you're owed a refund
You get a full refund if we cancel, if we can't complete the agreed scope, or if the finished work doesn't match the quote and we can't put it right within a reasonable time.
- Full refund of any deposit if cancelled more than 24 hours before the visit
- No refund of a deposit for equipment already ordered specifically for your job
- Cancellations within 24 hours of the visit may be charged a call-out fee
- No charge if we have to cancel or postpone the visit ourselves
4. How to claim a refund
- Call or email us to cancel or reschedule the booking
- We confirm whether any fee applies based on notice given
- Any refund due is sent back by the same method it was paid
5. Timeline
Refunds are processed within 5 working days of the cancellation being confirmed.
6. Questions about this policy
Write to [email protected] or call +44 121 397 8530 during Mon-Fri 10:00-19:00. We answer every request within one business day.
- Merchant
- Clarivent Services Ltd.
- Registered address
- 12 Digbeth High Street, Birmingham, B5 6DR, United Kingdom
- [email protected]
- Phone
- +44 121 397 8530
- Working hours
- Mon-Fri 10:00-19:00
- Registration
- Company No. 14729523