ClariventPrivacy Policy
This policy explains what personal information Clarivent collects through this website and phone enquiries, and how it is used. It applies to anyone requesting a quote, booking or information about our services.
1. Data controller
Clarivent, registered at 12 Digbeth High Street, Birmingham, B5 6DR, is the data controller for personal information collected through this website and by phone in connection with our air conditioning services.
2. Legal framework
Personal data is handled under UK GDPR and the Data Protection Act 2018 and whatever else applies in United Kingdom. If this policy and the law ever disagree, the law wins.
3. Data collected through the request form and by phone
When you submit the request form or call us, we collect the details you provide, typically your name, phone number and any comment describing the job. We do not collect payment card details through this website, as payment is arranged directly by cash or bank transfer after the work is completed.
4. Purposes and legal basis
We use this information to respond to your enquiry, provide a quote, schedule and carry out the requested work, and keep a record of jobs completed. Processing is based on taking steps to enter into a contract with you at your request, and on our legitimate interest in running the business efficiently.
5. Storage period
Enquiry and booking details are kept for as long as needed to complete the work and handle any follow-up, warranty claim or dispute, and are then kept for a limited period afterwards in line with normal record-keeping practice before being deleted.
6. Sharing with staff and subcontractors
Relevant job details are shared internally with the engineer or team member assigned to your visit, and with subcontractors where a specific part of the job is carried out by someone outside our direct team. We do not sell or share your details with third parties for marketing purposes.
7. Your rights and how to exercise them
You can ask to see the personal information we hold about you, ask us to correct or delete it, or ask us to stop processing it, subject to any legal requirement to keep certain records. This site also uses cookies for basic analytics, which you can manage through the consent banner or your browser settings. To exercise any of these rights, contact us using the details on the Contacts page.
8. Questions about this policy
Write to [email protected] or call +44 121 397 8530 during Mon-Fri 10:00-19:00. We answer every request within one business day.
- Merchant
- Clarivent Services Ltd.
- Registered address
- 12 Digbeth High Street, Birmingham, B5 6DR, United Kingdom
- [email protected]
- Phone
- +44 121 397 8530
- Working hours
- Mon-Fri 10:00-19:00
- Registration
- Company No. 14729523