Terms & Conditions

1. Parties and scope

These terms are between Clarivent, operating from 12 Digbeth High Street, Birmingham, B5 6DR, and the customer requesting air conditioning installation, cleaning, repair or maintenance services. They apply to every booking made by phone, email or through this website, and cover the work agreed in the related quote or order confirmation.

2. Booking and quotes

A booking is confirmed once a visit date is agreed, either verbally or in writing. Quotes given over the phone are estimates based on the information provided and may change once an engineer sees the unit or site in person. A written quote following a site visit is valid for 30 days unless stated otherwise.

3. Performance of the work and access to the premises

The customer must provide safe and reasonable access to the unit, property and any relevant electrical supply at the agreed time. Work may be paused or rescheduled if access is not available, if conditions are unsafe, or if additional faults are found that change the scope of the job, in which case we will explain the situation and agree next steps before continuing.

4. Prices, payment after completion and invoices

Payment is due on completion of the work unless a different arrangement has been agreed in writing, such as monthly invoicing for business accounts. Accepted payment methods are cash on completion or bank transfer against an invoice. Prices quoted cover the scope agreed beforehand, any additional work requested on site is quoted and agreed separately before it proceeds.

5. Cancellation and rescheduling

Visits can be rescheduled or cancelled free of charge with at least 24 hours' notice. Cancellations with less notice, or missed appointments where access was not provided, may incur a call-out charge to cover the engineer's time. Deposits paid for ordered equipment are non-refundable once the order has been placed with the supplier.

6. Liability, insurance and complaints

Clarivent carries public liability insurance covering work carried out on site. We are responsible for making good any damage caused directly by our work through negligence, but are not liable for pre-existing faults, wear, or issues arising from work not carried out by us. Complaints about completed work should be raised within 14 days so we can inspect and resolve the issue.

7. Governing law

These terms are governed by the law of England and Wales, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Questions about this policy

Write to [email protected] or call +44 121 397 8530 during Mon-Fri 10:00-19:00. We answer every request within one business day.

Merchant

Clarivent Services Ltd.

Registered address

12 Digbeth High Street, Birmingham, B5 6DR, United Kingdom

Email

[email protected]

Phone

+44 121 397 8530

Working hours

Mon-Fri 10:00-19:00

Registration

Company No. 14729523